FAQs

How can I book on to the course?
Is this a workplace first aid course?
How often should I do this course?
Do I have to do any Pre-Study?
Where do I park?
What do I need to bring?
How old do I need to be?
Why did I get 2 emails when I enrolled on the course?
What is the USI?
When does my certificate come?
Are your trainers experienced?
I let my old CPR run out what should I do?
What happens if I don’t pass?
Can you come to my workplace?
I’m worried about doing something wrong?
How do I know the certificate is real?
I would like to become an instructor can you help?
I would like to do the Senior First Aid can you do that?
Why can’t I see any Oxygen course on your schedule?
 


How can I book on to the course?

To book on the course is very simple, just find the date you want and click on it. Fill in your details and make a payment on line, this will confirm your spot on the course.

Is this a workplace first aid course?

At First Aid Certification & training we do First Aid course’s that are recognised in the workplace. FACT Adelaide offers course via its own RTO status RTO # 45473 as well as PADIRTO for the underwater training provided.

How often should I do this course?

The HLTAID003 provide First aid is valid for 3 years however the CPR unit HLTAID001 that makes up part of this unit is only valid for 1 year. So to stay current you need to do a CPR every 12 months

Do I have to do any Pre-Study?

At First Aid Certification & Training we deliver face to face training, with the comprehensive knowledge of the trainers we are able to train and the assess as your progress through the course. However failure to complete the pre study will mean you will not be certified on the day. Here at FACT adelaide we have listerend to the industry and we have designed the training package so you leave with a greater understanding of the topic. The certificate you earn will ensure you have a greater practical and theoretical knowledge.

Where do I park?

Although there is Free parking out the front of the training facility we would advise you to get here nice and early. The Parking is timed so you may need to move during your lunch break, but don’t worry we will give you plenty of time.

What do I need to bring?

We have a fridge and a lunch room for you to store lunch you’re in, we have free tea and coffee, and all training materials are provided. So simply put all you need is some lunch.

How old do I need to be?

At first Aid Training & Certification we are able to teach anyone of any age. We would recommend that you consider the maturity of enrolling younger family members. If they are not ready to learn then they may be deemed not yet competent.

Why did I get 2 emails when I enrolled on the course?

The First email was a confirmation that you have booked on the course and the second one is your enrolment details. The enrolment details need to be completed before the start of the course, if it is not completed we will be unable to issue the Statement of Attainment.

What is the USI?

To find out more about the USI follow the link provided https://youtu.be/HRYaaF-B7Ho

When does my certificate come?

Your online PDF certificate will be sent to you that day via the email you added to you online enrolment. If you ordered a paper Statement of Attainment, it will be post the next working day.

Are your trainers experienced?

Yes, our trainers are very experienced which ranges from a former paramedic to an ex Infantry medic from the British Army. With over 15 years teaching in a number of fields including High Risk, CERT IV & Diploma in WHS you can rest assured the training you will receive will be up to date and well presented.

I let my old CPR run out what should I do?

That’s easy, just enrol on to the next available CPR course and we can re issue a new and current CPR qualification.

What happens if I don’t pass?

In the extremely unlikely even you don’t meet the performance requirements we will let you attend the next available course for free. If however you don’t meet the requirements on the second attempt you will need to rebook on to another course.

Can you come to my workplace?

We are able to come to you. At First Aid Certification & Training we are a family business so we strive to give all of our clients a friendly experience and sometimes that means we have to come to you.

I’m worried about doing something wrong?

At First Aid Certification & Training we believe in adequate aid given is better than perfect aid withheld. It is always better to try to help rather than do nothing, so we will train you so you are confident to provide aid to the level that feels most comfortable to you.

How do I know the certificate is real?

If you are concerned about the certificate scan the QR Code included in the certificate which will verify it is real. You will require internet and a QR App.

I would like to become an instructor can you help?

Yes, we are able to provide training that will allow you to become a First Aid Instructor

I would like to do the Senior First Aid can you do that?

Provide First Aid is the qualification that superseded the old Senior First Aid. So when you book on to the Provide First Aid program it is the same thing.

Why can’t I see any Oxygen course on your schedule?

Because the oxygen courses are more specialised you will need to book via the office.