34 South Tce Adelaide 5000, SA

 (08) 7226 5936

Terms & Conditions

When you book onto any of First Aid Certification and Training programs, via any of the approved booking methods you agree to accepting the Terms and Conditions and all its content.

The Trainers and staff at FACT Adelaide will not tolerate any abuse or threats made via Phone, Email or face to face. The staff have the right to remove any student or visitor that they deem to be hostile to either staff or other students.

Aggressive/Rude emails or phone calls will not be tolerated, and all further communication will be ceased. All calls are logged and recorded for the purpose of training and for our records. 

1. Payment: 

Full payment is required at time of booking via the approved methods Phone or Website. Bookings will not be confirmed until full payment is made.  Your booking and payment is accepted on the basis that all of the information that you have provided is true and correct and is a conditional offer of enrolment.  If, on the day of your booking:

  • It has been identified that you were not truthful in your responses and delarations (for eample, you have declared that you are not in Australia on a subclass 500 student visa but on the day we confirm via VEVO that the information that you provided is not correct, your enrolment will be cancelled due to breaching our Code of Conduct and enrolment policies and procedures.  You will not be eligible for a refund because you provided false information.  If you believe that FACT Adelaide has made an error in its implementation of this policy, you should contact FACT Adelaide within 48 hours of the decision being made.
  • If you have not completed the Pre-Study requirements that you agreed to complete prior to your booking day, your enrolment will be cancelled.  You will not be eligible for a refund because FACT Adelade made it very clear in its pre-enrolment information that pre-study was required prior to the booking date.  You also agreed during your enrolment to complete the pre-assessment; this information was made available to you prior to your enrolment and again during the enrolment process.  If you believe that FACT Adelaide has made an error in its implementation of this policy, you should contact FACT Adelaide within 48 hours of the decision being made.
  • If you are unable to produce the Photo ID or evidence of citizenship on the booking day, your certification may be delayeduntil such time as you are able to produce the required evidence or an alternative form of suitable evidence can be produced.
2. Transferring Course Dates:

Should you wish to transfer your training commitment prior to the training date, you will be permitted to transfer to the same course within the following 2 months from original course date. All Transfers must be requested in writing and then confirmed by our administration staff at info@factadelaide.com 3 or more business days prior to course start date and start time. Phone transfers will not be excepted.

  1. More than 3 business days’ notice of transfer will not incur any admin fees.
  2. Less than 3 business days’ notice full cost of course will apply on transfer.
If the original course has been previously transferred or rescheduled no refunds or further transfers will be offered. One Transfer per person per course. 

Students may reschedule at a 50% fee if they are able to supply a doctor’s certificate via email on the day of training by 4pm.  All transfers must be made in writing to info@factadelaide.com NO REFUNDS only transfers 

Text messages or voice messages will not be accepted.

3. Nominating someone else:

If, after booking a course you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost (conditions apply see below). All Transfers must be requested in writing and then confirmed by our administration staff at info@factadelaide.com 3 or more business days prior to the course start date and start time.

A.    More than 3 business days’ notice of transfer to someone else will not incur any additional admin cost.

B.    Less than 3 business days’ notice of transfer to someone else full cost of course will apply on transfer.

If the original course has been previously transferred or rescheduled no refunds or further transfers will be offered. One Transfer per person per course. 

4. Refunds

All Cancellations/Refunds must be requested in writing by completing a refund form (available on the FACT website) and then confirmed by our administration staff at info@factadelaide.com 3 or more business days prior to course start date and start time. 

Effective date for transfers or cancellations is the date and time of receipt by our office administration staff within First Aid Certification and Training business hours NOT the time you sent it. Please appreciate that although our staff work long hours, they do not operate 24 hours a day, 7 days a week. Weekend, after hours and public holiday emails and phone calls will not be answered outside normal trading hours which are as follows: 09.00AM-05.30PM Monday to Friday.

A refund may not be granted if the student fails to comply with all relevant terms and conditions.

The student has the right to appeal the decision if they can supply additional evidence. All new evidence will be considered, and a decision will be made. The student will be notified of that decision via email.

Refunds will not be granted if any student is removed from the premise for any reason no exemptions.

A refund will not be granted if the student provides false information in their booking and/or enrolment process.

Any student that enrols in a course that is provided by FACT Adelaide that declares they are not on a student subclasses 500 visa will not be permitted to take part in the training and no refund will be provided.

Students that are unable to provide sufficient evidence on the day  that they are permitted to take part in the training will not be entitled to a refund.

5. Failure to turn up to your nominated course:

Failure to turn up to your nominated course on time means that there will be NO REFUNDS.

Any students arriving more than 15 minutes after nominated course start time will not be allowed to enter. This preserves everyone's right to receive the training and assessment that they have enrolled and paid for without the constant interruption of students who are late.  The Full course cost will apply.

Monday, Wednesday and Friday white card courses start promptly at 08.30am.

Saturday and public holiday courses start promptly at 07.45am. 

Tuesday and Thursday First Aid Courses start promptly at 08.45am

We require all students to arrive at least 15mins prior to start time to have their photo ID (Immicard, Driver’s License, Proof of age or Passports) and enrolment scanned and checked. Australian citizens should also bring their Medicare card or other form of evidence of cistizenship (e.g. birth certificate).  Photos or scanned copies of ID will not be accepted.

Students may reschedule at NO FEE if they are able to supply a doctor’s certificate (due to the current pandemic COVID-19 we will also require a COVID-19 clearance before any rescheduling can be made) this can be sent via email on the day of training by 4pm (COVID-19 Clearance take upto 28 hrs to be returned).  All transfers must be made in writing to info@factadelaide.com. NO REFUNDS only transfers 

Text messages or voice messages will not be accepted.

6. Weekend and Public Holiday Training.

On occasion, First Aid Certification and Training run weekend and public holiday courses. The terms and conditions for these courses will be slightly different to those courses run on weekdays.

  1. No transfers to a different day once booked.
  2. No changes to the original booking.
  3. No refunds once the booking has been completed.
  4. Courses will start promptly at the nominated time (indicated in original booking email) late comers will not be allowed entry nor will they be eligible for a refund.
  5. Arrive at least 15mins prior to course commencement to avoid disappointment if late.
  6. Current Photo ID (Immicard, Driver’s License, Proof of age or Passport) is mandatory when completing a course. Failure to present ID will result in not taking part of training on the day. Australian citizens should also bring their Medicare card or other form of evidence of cistizenship (e.g. birth certificate). NO REFUNDS will be given.
7. Workplace or Group Courses (Onsite or Offsite)

FACT Adelaide can provide all First Aid, Manual Handling and White Card courses as group training either onsite at our location or offsite at your nominated location.

When booking a private/group booking we require a $300 non-refundable booking fee to CONFIRM course date and time.

  1. The $300 Booking deposit will be deducted from the final invoice however, if you cancel within 7 days of your booking date there is NO REFUND of the $300 booking deposit.
  2. Bookings are not confirmed until all forms are completed and returned to us with the $300 deposit.
  3. Minimum of 12 people for private bookings held offsite or at our location.
  4. Pre-Study is a Mandatory requirement for all courses. Any student who fails to complete the pre study will not be allowed to take part in the training. (Full fees will still apply)
  5. People who fail to turn up on the day of training will still be added to the invoice.
  6. USI numbers MUST be completed and returned prior to course date. https://www.usi.gov.au. This is a government requirement.
  7. Travel fee of $150 will be charged for travel 30-80kms from our office location (Adelaide CBD. A fee of $250 for travel further than 80km).
  8. In date Photo ID (Immicard, Driver’s License, Proof of Age or Passport) must be provided and verified on the day of training.  Australian citizens should also bring their Medicare card or other form of evidence of cistizenship (e.g. birth certificate)
  9. Payment is required within 7 days of invoice issue date. All certificates will be held until invoice has been finalised.
  10. Please ensure trainer is met, parking arranged if required and we are supplied with mobile contact. Group sizes and prices as stated, as booked on your booking form. If your numbers alter (more people added) on the course date your invoice will be altered to reflect this.
  11. Only ONE invoice/receipt will be issued per booking.
  12. Certificates will be issued within 7 days of the date of training once invoice has been finalised.
  13. Employers agree that where they are responisble for payment, that students will also receive a copy of their Statement of Attainment upon completion.  Students will be required to agree to this on their enrolment form.
  14. There are no refunds for anyone that fails to turn up to booked classes or do not complete required components.
  15. If employees leave prior to completion they will not receive certification until they have completed all requirements.
  16. Failure to pay the invoice by due date will void all applied discounts.
8. Participants Duty of Disclosure

  1. First Aid Certification and Training empathise that unfortunate circumstances can occur and we cannot be held responsible to ensure individuals turn up to their booked classes at the correct times and our terms and conditions will apply. We will do our best to assist you in any way we can, however the individual is expected to attend the course by themselves with all pre-study completed.
  2. Abusive behaviour will not be tolerated in our classroom or premises.  Students or visitors will be asked to leave, and no refund will be provided.
  3. Complimentary tea and coffee is available during breaks as well as a fridge for your food. Food is left in the fridge at the student’s own discretion and First Aid Certification and Training will take no responsibly for lost or stolen items out of the fridge.  
  4. Once the course is booked and paid for, it is the individual participant's responsibility to ensure they attend their booked course on the booked date and time.
  5. All our full day courses include a 10 minute break for morning tea and a 30 min lunch break. Times of the break times are at the discretion of the course trainer and discussed at the beginning of your course.
  6. To ensure our programs meet the legal requirements set down for training nationally recognised courses additional breaks are NOT included.
  7. Parking is available close to the premises (South Tce) however it is limited and for only 2-3hrs.  First Aid Certification and Training will allow time for you to check your car (morning break and lunch break but not during training). Parking is at the student’s discretion and FACT Adelaide takes no responsibility for any parking issues. There is also a paid parking station ($8 daily rate) at the open car park on the corner of South Tce and Wilcox street.
  8. If any student arrives later than 15mins from their nominated course start time on the day of the course they have booked, they will not be permitted to take part in that day’s program (NO REFUND). This is to ensure that all the students get the best quality program and allows the trainer to meet legal requirements.
9. Enrolment

When enrolling on to a First Aid Certification and Training course you will receive an email from our online booking system after your booking was completed and paid for. This email confirms you have successfully booked into your course, you have been provided conditional enrolment and gives you access to the Student Management System.

  1. Read the entire email to ensure you don’t miss any important information.
  2. All emails will be sent automatically however we at First Aid Certification cannot control the filters on your emai and check your spam folder.  If you have not received the email contact us immediately.
  3. Failure to complete the enrolment process prior to starting the course will not stop you from completing the program but will prevent you from receiving the certification or White Card. We are happy to complete the process for you on the day for $25 fees provided that the information you provide is truthful, accurate and provides you with eligibility to study with FACT in Australia.
10. Translators and Interpreters

Traslator or Interpreters are the responsiblty of the student requiring them. FACT Adelaide will not cover the costs of the translator or interpreters. Failure to notify FACT Adelaide may mean we are unable to seat both parties.  Where a student wishes to use translators / interpreters, they should contact FACT Adelaide immediately as this may have consequences for the delivery and assessment and subsequent certification in your chosen course.

11.Surveillance

All training sessions are both audio and visually recorded for training purposes.