34 South Tce Adelaide 5000, SA

 (08) 7226 5936

PADI RTO Free street parking available 
Small Walk from Tram Stop 
 

Terms & Conditions

When you book onto any of First Aid Certification and Training programs, via any of the approved booking methods you agree to accepting the cancellation policy Terms and Conditions and all its content.

OUR GUARANTEE TO YOU:
Once BOOKED we will guarantee your course will not be cancelled or rescheduled.

Clauses:


1)        Payment:   

Full payment is required at time of booking via the approved methods bookings can not be confirmed until payment is made.

2)       Participants Duty of Disclosure

  1. Please talk to us, we can assure you your discussion is kept confidential but if you have any questions about the course you are booking onto Physical, language Literacy or Numeracy difficulties, any personal additional needs or requirements, it is important that you appreciate that these must be disclosed or discussed prior to booking to ensure your requirements can be accommodated in the course, course date or class that you are looking at booking onto.
  2. All our full Day Courses include a 10 minutes break for morning and a 30 min lunch break. Time of the break times are at discretion of course trainer and discussed at the beginning of your course.
  3. To ensure our programs meet the legal requirements set down for training nationally recognized courses additional breaks are NOT included.
  4. Parking is available close to the premises (South Tce) but is limited.  First Aid Certification and Training will allow time for you to check your car, but parking is at the students discretion FACT Adelaide takes no responsibility for parking issues.
  5. If the student arrives later than 08:45 am on the day of the course they will not be permitted to take part in that day’s program. They will be able to reschedule but rebooking fees will be applied, this is to ensure all the students get the best quality program and allows the trainer to meet legal requirements.
  6. Complimentary Tea and Coffee is available during breaks as well as a fridge for your food. Food is left in the fridge at the student’s own discretion and First Aid Certification and Training will take no responsibly for lost or stolen items out of the fridge.  
  7. Once the course is booked and paid for, it is the Individual participants responsibility to ensure they attend their booked course on the booked date and time.
  8. First Aid Certification and Training empathize that unfortunate circumstances can occur we cannot be held responsible to ensure individuals turn up to their booked classes at the correct times and our terms and conditions will apply. We will do our best to assist you in any way we can however the individual is expected to attend the course by them self with all pre-study completed.
3)        Transferring course Dates:

Should you wish to transfer your training commitment prior to the training date, you will be permitted to transfer to the next available mutually convenient course (calendar month) or substitute another person for your booking with written notification to our office as stated in the following information.

  1. 2 business days or more: Transfers must be requested in writing via email and then confirmed by our administration staff via return email of your course start date and start time.
  2. Transfers within 2 business days: of course, date and start time are not permitted: WITH NO REFUND allowed 
4)        Substitution:

If, after booking a course you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost to the next available mutually convenient course and date First Aid Certification and Training must be notified at least 2 working days prior to your course date in writing for confirmation. 

5)     Failure to turn up to your nominated course:

Failure to turn up to your nominated class at nominated times: NO REFUNDS students may reschedule at no fee if they are able to supply a doctors certificate via email on the day of training all cancelations must be made in writing to info@factadelaide.com . Text messages or voice messages will not be accepted.

5a) Turning up late to a booked course (our courses start 15mins after the booking in time)

 

6) Refunds:

Notification of course Cancellation received in writing by First Aid Certification and Training with at least 2 working days’ notice of your booking date: Course Balance refunded

Notification of Course Cancellation with less than 2 working days notice: No Refund WEEKENDS PUBLIC HOLIDAY NOT INCLUDED

If courses have previously been transferred or rescheduled (only 1 transfer per course) from original booking date on Invoice: No Refunds transfer is required unless previously arrange to be within 2 working weeks of the original date of training.

Course Cancellation notification must be in writing and verified receipt within First Aid Certification and Training operation hours and will be confirmed in writing by our administration staff.

Effective date is the date and time of receipt by our office administration staff within First Aid Certification and Training business hours NOT the time you sent it. Please appreciate our staff although they work long hours, they do not operate 24 hours a day or weekends emails will not be answered outside normal trading hours which are as follows;

Monday to Friday 8:30am to 5:00 pm

7) Dive and Sea Adelaide:

Although First Aid Certification and Training is directly linked to Dive and Sea Adelaide cancelations and rebooking’s will not be taken by Dive and Sea Adelaide Staff. Dive and Sea Adelaide will be offering some training outside the normal trading hours of First Aid Certification and Training but they are unable to process your cancellation or rebooking needs. Any student found tampering or damaging any equipment owned by Dive and Sea Adelaide will be given a warning. If the offence is repeated by the same student, they will be asked to leave NO REFUND & NO CERTIFICATION.

8) Online specials:
On occasion First Aid Certification and Training runs an online special in all programs the following terms apply:

· No transfers

· No Changes to the original booking

· No refunds

· No late comers

· Parking is the student’s responsibility

9) Workplace or Group Courses:

First Aid Certification and Training is able to handle group bookings we are also able to come to you to deliver the training booking forms are required to be completed and returned to FACT Adelaide in a timely manner or bookings cannot be confirmed . For Terms and Conditions please email the team at First Aid Certification and Training.

 

10) One on One and last-minute bookings

We at First Aid Certification and Training understand that sometimes our lives get busy and we allow our qualifications to run out. If you require One on One Training or a last-minute booking, we will do our best to accommodate you however extra fees will apply, and they are at the discretion of the trainer and depending on the course required.

 

11) Enrolment

When enrolling on to First Aid Certification and Training course you will receive an email from our online booking system after your booking was complete, this email gives you access to the Student Management System.

Simply follow the directions in the email and it will take via Hyperlink to the required database, this is required to be completed prior to the course start date.

All emails will be sent automatically however we at First Aid Certification cannot control the filters on your email so if you have not received the email contact us immediately.

Failure to complete the enrolment process prior to starting the course will not stop you from completing the program but will prevent you from receiving the certification. We are happy to complete the process for you on the day some fees will apply:

· Full data entry $25

We at First Aid and Certification and Training are confident that we will never need to apply these charges as the process only takes 5 mins and can be done via smart phones, iPad and we can even supply access to a computer during the breaks.


12) USI (Unique Student Identifier)
As of January 1st 2015 all nationally recognised students must complete the USI for more information please follow the link provided:
https://www.youtube.com/watch?v=HRYaaF-B7Ho

 

13) Certification

On completion of all required skills and knowledge development the student will be deemed Competent or Not Yet Competent. If the outcome is Not Yet Competent depending on the trainer’s commitments, he may stay behind to assist the student there will be NO EXTRA CHARGE for this.

However, if the trainer believes that the student needs more than simply explanation, they may require the student rebook, again there will be NO EXRA CHARGE for this providing it happens only once.

 

14) Statement of Attainment

First Aid Certification and Training deliver training and assessment on behalf of the following Registered Training Organisations AKBartlett T/A First Aid Certification and Training RTO 45473 and PADI Asia Pacific - RTO #6729 and as such on completion of the course you will receive an email from FACT Adelaide or PADI RTO.

In Accordance to ASQA requirements SOA’s are permitted to take up to 30 days however we do our best to get the SOA’s out on or near the day of training. If all paperwork is completed and entered into the system, all students will receive the SOA’s at approx. 17:00 Adelaide time. This cannot be guaranteed on the same day due to scheduling and paperwork requirements.

The Student management system sends SOA’s automatically and tracks emails that are not received, if you have not received the SOA’s by the Friday of week of training please contact the office straight away. If you contact the office more than 2 weeks after the date of training, we reserve the right to charge for a replacement SOA. $25

All SOA’s are encrypted to prevent copying.

15) Replacement or Additional Certificates:

Replacement/Duplicate Certificates: $25.00 this can be done by the phone however we are only able to send it to the original booking email.

Replacement White Card $25 plus the student is required to come into the premise to provide ID and a photo will be required. This can not be done by the phone.

 

16) Parking:

FACT Adelaide is located on South Tce in Adelaide CBD, there is free street parking available however parking is not the responsibility of FACT Adelaide. You are required to attend the training on time and late arrivals due to the student’s failure to find adequate parking is the student’s responsibility.

We provide breaks for students to check and move cars as required however this is done during the breaks and not in training time.