34 South Tce Adelaide 5000, SA

 (08) 7226 5936

Terms & Conditions

When you book onto any of First Aid Certification and Training programs, via any of the approved booking methods you agree to accepting the Terms and Conditions and all its content.

The Trainers and staff at FACT Adelaide will not tolerate any Abuse or Threats made via Phone, Email or face to face. The staff have the right to remove any student or visitor that they deem to be hostile to either staff or other students.

Aggressive/Rude emails or phone calls will not be tolerated, and all further communication will be ceased. All calls are logged and recorded for the purpose of training and for our records. 

 

1. Payment: 

 

Full payment is required at time of booking via the approved methods Phone or Website. Bookings will not be confirmed until full payment is made.

 

2. Transferring course Dates:

 

Should you wish to transfer your training commitment prior to the training date, you will be permitted to transfer to the same course within the following 2 months from original course date. All Transfers must be requested in writing and then confirmed by our administration staff at info@factadelaide.com 3 or more business days Prior to course start date and start time. Phone transfers will not be excepted.

  1. More than 3 business Days’ notice of transfer will not incur any admin fees.
  2. Less than 3 business days’ notice Full cost of course will apply on transfer.
If the original course has been previously transferred or rescheduled No Refunds or further transfers will be offered. One Transfer per person per course. 

Students may reschedule at no fee if they are able to supply a doctor’s certificate via email on the day of training by 4pm.  All transfers must be made in writing to info@factadelaide.com NO REFUNDS only transfers 

Text messages or voice messages will not be accepted.

 

3. Nominating someone else:

 

If, after booking a course you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost (conditions apply see below). All Transfers must be requested in writing and then confirmed by our administration staff at info@factadelaide.com 3 or more business days Prior to course start date and start time.

A.    More than 3 business Days’ notice of transfer to someone else will not incur any additional admin cost.

B.    Less Than 3 business Days’ notice of transfer to someone else full cost of course will apply on transfer.

If the original course has been previously transferred or rescheduled No Refunds or further transfers will be offered. One Transfer per person per course. 

 

4. Refunds

 

All Cancellations/Refunds must be requested in writing by completing a refund form (located under FAQ tab) and then confirmed by our administration staff at info@factadelaide.com 3 or more business days Prior to course start date and start time. 

Effective date for transfers or cancellations is the date and time of receipt by our office administration staff within First Aid Certification and Training business hours NOT the time you sent it. Please appreciate our staff although they work long hours, they do not operate 24 hours a day. weekend emails and phone calls will not be answered outside normal trading hours which are as follows: 09.00AM-05.30PM Monday to Friday.

 

5. Failure to turn up to your nominated course:

 

Failure to turn up to your nominated course on time NO REFUNDS.

Any students arriving more than 15 minutes after nominated course start time will not be allowed to enter. Full course cost will apply.

Monday, Wednesday and Friday white card course start promptly at 08.30am.

Saturday and public holiday courses start promptly at 07.45am. 

Tuesday and Thursday First Aid Courses start promptly at 08.45am

We require all students to arrive at least 15mins prior to start time to have photo ID (Student Card with date of birth, Driver’s License, Proof of age or Passports) and enrolment scanned and checked. Photos or scanned copies of ID will not be accepted.

Students may reschedule at NO FEE if they are able to supply a doctor’s certificate via email on the day of training by 4pm.  All transfers must be made in writing to info@factadelaide.com. NO REFUNDS only transfers 

Text messages or voice messages will not be accepted.

 

6. Weekend and Public Holiday Training.


On occasion First Aid Certification and Training run weekend and public holiday courses. The terms and conditions for these courses will be slightly different to those courses run on weekdays.

  1. No transfers to a different day once booked.
  2. No Changes to the original booking.
  3. No refunds once the booking has been completed.
  4. Courses will start promptly at the nominated time (indicated in original booking email) late comers will not be allowed entry or a Refund.
  5. Arrive at least 15mins Prior to course to avoid disappointment if late.
  6. Current Photo ID (Student Card with date of birth, Driver’s License, Proof of age or Passport) is mandatory when completing a course. Failure to present ID will result in not taking part of training on the day. NO REFUNDS will be giving.
 

7. Workplace or Group Courses (Onsite or Offsite)

 

FACT Adelaide provide all First Aid, Manual Handling and White Card courses group training either onsite at our location or offsite at your nominated location.

When booking a private/group booking we require a $300 non-refundable booking fee to CONFIRM course date and time.

  1. The $300 Booking deposit will be deducted from the final invoice however, if you cancel within 7 days of your booking date there is NO REFUND of the $300 booking deposit.
  2. Bookings are not confirmed until all forms are completed and returned to us with the $300 deposit.
  3. Minimum of 12 people for private bookings held offsite or at our location.
  4. Pre-Study is a Mandatory requirement for all First Aid training courses. Any student who Fails to complete the pre study will not be allowed to take part in the training. (Full fees will still apply)
  5. People who fail to turn up on the day of training will still be added to the invoice.
  6. USI numbers MUST be completed and returned prior to course date. https://www.usi.gov.au. This is a government requirement.
  7. Travel fee of $150 will be charged for travel 30-80kms from our office location (Adelaide CBD.A fee of $250 for travel further than 80km).
  8. In date Photo ID (Student Card with date of birth, Driver’s License, Proof of Age or Passport) must be provided and verified on the day of training.
  9. Payment is required within 7 days of invoice issue date. All certificates will be held until invoice has been finalized.
  10. Please ensure trainer is met, parking arranged if required and we are supplied with mobile contact. Group sizes and prices as stated, as booked on your booking form. If your numbers alter (more people added) on the course date your invoice will be altered to reflect this.
  11. Only ONE invoice/receipt will be issued per booking.
  12. Certificates will be issued within 7 days of the date of training once invoice has been finalized.
  13. There are no refunds for anyone that fails to turn up to booked classes or do not complete required components.
  14. If employees leave prior to completion they will not receive a certificate until they have recompleted the full session.
  15. Failure to pay invoice by due date will void all applied discounts.
 

8. First Aid Training. (Onsite or Offsite)

 

  1. The Pre study booklet (attached to original booking email) is mandatory to have completed and either handed in on the day of training  or send in via email to info@factadelaide.com .
  2. Current Photo ID (Student Card with date of birth, Driver’s License, Proof of Age or Passport) is mandatory when completing a course. Failure to present ID will result in not taking part of training on the day. NO REFUNDS will be giving.
  3. Courses will start promptly at the nominated time (indicated in original booking email) late comers will not be allowed entry or a Refund.
 

9. Participants Duty of Disclosure

 

  1. First Aid Certification and Training empathize that unfortunate circumstances can occur we cannot be held responsible to ensure individuals turn up to their booked classes at the correct times and our terms and conditions will apply. We will do our best to assist you in any way we can however the individual is expected to attend the course by them self with all pre-study completed.
  2. Abusive behaviour will not be tolerated in our classroom or premises.  Student or visitor will be asked to leave, and no refund will be provided.
  3. Complimentary Tea and Coffee is available during breaks as well as a fridge for your food. Food is left in the fridge at the student’s own discretion and First Aid Certification and Training will take no responsibly for lost or stolen items out of the fridge.  
  4. Once the course is booked and paid for, it is the Individual participants responsibility to ensure they attend their booked course on the booked date and time.
  5. All our full Day Courses include a 10 minutes break for morning and a 30 min lunch break. Time of the break times are at discretion of course trainer and discussed at the beginning of your course.
  6. To ensure our programs meet the legal requirements set down for training nationally recognized courses additional breaks are NOT included.
  7. Parking is available close to the premises (South Tce) however it is limited and for only 2-3hrs.  First Aid Certification and Training will allow time for you to check your car (morning break and lunch break but not during training), but parking is at the student’s discretion FACT Adelaide takes no responsibility for any parking issues. There is also a paid parking station ($8 daily rate) at the open car park on the corner of South Tce and Wilcox street.
  8. If any student arrives later than 15mins from nominated course time on the day of the course they will not be permitted to take part in that day’s program (NO REFUND). This is to ensure that all the students get the best quality program and allows the trainer to meet legal requirements.
 

10. Enrolment

When enrolling on to a First Aid Certification and Training course you will receive an email from our online booking system after your booking was completed and paid for. This email confirms you have successfully booked on and gives you access to the Student Management System.

  1. Read entire email to ensure you don’t miss any important information.
  2. All emails will be sent automatically however we at First Aid Certification cannot control the filters on your email so if you have not received the email contact us immediately.
  3. Failure to complete the enrolment process prior to starting the course will not stop you from completing the program but will prevent you from receiving the certification or White Card. We are happy to complete the process for you on the day for $25 fees.
 

11. Translators and Interpreters

TBA.

 

12.Surveillance

All training sessions are both audio and visually recorded for training purposes.